Frequently Asked
Questions

01 Are you a factory or trading company?

VTreformer is a source factory operated by Anhui Vita Fitness Equipment Co., Ltd. We manufacture Pilates equipment directly in our 20,000㎡ facility in Anhui, China, with 12 automated production lines and long-term export experience.

02 Do you support third-party inspection?

Yes. We can coordinate inspection support through SGS, TÜV, Bureau Veritas and other recognized inspection companies when required.

03 What is your product defect rate?

Our defect rate is under 0.5% based on 24,000+ annual units, supported by standardized production and quality control.

04 Can I request certificates before ordering?

Yes. Buyers can request available certificates and quality documentation before ordering. Our team will confirm the applicable product scope.

05 What warranty do you provide?

VTreformer provides a 10-year frame warranty, 3-year spring warranty and 1-year wear parts warranty under normal use conditions.

06 How fast is your after-sales response?

Our after-sales team provides 7×24 support, with an average response time under 8 hours.

07 What happens if there is a product quality issue?

If the issue is confirmed as a product quality problem, VTreformer will resolve it within 72 hours through repair, replacement parts or refund according to the case.

08 Do you provide spare parts after purchase?

Yes. We provide long-term spare parts and wear parts support, including springs, ropes, straps, wheels, upholstery parts and hardware.

09 Can distributors get after-sales support for local customers?

Yes. We support distributors with spare parts, replacement guidance and after-sales coordination for their local customers.

10 Which trade terms do you support?

We support DDP, DAP, CIF, FOB, EXW and FCA trade terms based on destination and buyer needs.

11 Which ports can you ship from?

We can ship from major Chinese ports including Shanghai, Qingdao, Ningbo, Shenzhen and Tianjin.

12 How long does production take?

Sample production usually takes 7-10 days. Bulk production usually takes 25-35 days after order and customization confirmation.

13 Do you ship Pilates equipment worldwide?

Yes. VTreformer supports global delivery to North America, Europe, the Middle East, Southeast Asia, East Asia, Oceania and other markets.

14 How do you package Pilates equipment for shipping?

We use protective packaging suitable for international shipping, with packaging checks before shipment to reduce transport damage risk.

15 Can I buy only one spare part?

Yes. VTreformer supports single spare part orders, including springs, ropes, straps, wheels, pads and hardware components.

16 Are spare parts sold at factory-direct price?

Yes. Matching spare parts are available at factory-direct pricing to reduce long-term maintenance cost.

17 How do I know which part fits my equipment?

Send us your product model, order number, part photo, equipment photo and quantity. Our after-sales team will help confirm the correct part.

18 Do you provide Reformer replacement springs?

Yes. We provide matching Reformer springs, including different resistance options depending on model and training needs.

19 How do you control product quality?

We use multi-stage quality control, including raw material inspection, in-process checks, finished product inspection and packaging review.

20 What certifications does VTreformer provide?

VTreformer supports CE, RoHS, ISO9001, ISO14001, ISO45001 and product patent documentation. Applicable scope may vary by product model.

21 How do I get an accurate quotation?

Please send the product model, quantity, customization requirements, destination country and preferred trade term. Our sales team will prepare a tailored quote.

22 Where is VTreformer located?

VTreformer is located in Suzhou City, Anhui Province, China. We support factory visits, video factory tours and buyer audits when needed.

23 How long has VTreformer been manufacturing Pilates equipment?

Anhui Vita Fitness Equipment Co., Ltd. was founded in 2016. Our team has long-term experience in Pilates equipment production, customization and global supply.

24 Which countries do you export to?

VTreformer has served clients in 50+ countries across 6 continents, including North America, Europe, the Middle East, Southeast Asia, East Asia and Oceania.

25 Which countries do you export to?

VTreformer has served clients in 50+ countries across 6 continents, including North America, Europe, the Middle East, Southeast Asia, East Asia and Oceania.

26 What Pilates equipment do you manufacture?

We manufacture Reformers, Cadillacs, Chairs, Barrels, accessories, small apparatus and related yoga products.

27 What materials are used for your Reformers?

Our Reformers can use beech or oak solid wood frames, or aircraft-grade aluminum alloy frames, with German-standard springs and Italian-sourced leather upholstery.

28 What is the max load of your Reformer?

Core VTreformer Reformer models support up to 220kg / 485lbs, suitable for studio, clinical and selected home configurations.

29 Do you offer equipment for studio, clinical and home use?

Yes. VTreformer offers studio, clinical and home configurations based on training purpose, space, budget and customer type.

30 Can you recommend products based on my space or business type?

Yes. You can send us your room size, customer type, target use and budget, and our team will recommend a suitable equipment setup.

31 Can I customize the logo on Pilates equipment?

Yes. VTreformer supports logo customization on product parts, nameplates, upholstery or packaging depending on the model and design.

32 Can I customize leather color and frame material?

Yes. Leather color, wood finish, aluminum frame color, material and size can be customized based on your brand or studio style.

33 What is the MOQ for OEM/ODM customization?

OEM/ODM customization starts from 1 set, allowing buyers to confirm samples before bulk production.

34 Can you customize products based on drawings or photos?

Yes. You can send drawings, photos or descriptions, and our team will prepare a design proposal within 3 working days.

35 What is your MOQ?

Our MOQ starts from 1 set for standard products and selected custom projects.

36 Do you offer factory-direct pricing?

Yes. VTreformer is a source factory, so we provide factory-direct pricing based on product model, quantity, customization and shipping needs.

37 Are your prices lower than retail brands?

In many cases, sourcing directly from VTreformer can help buyers reduce costs by 30-50% compared with retail market pricing.

38 Can I order a sample before bulk purchase?

Yes. Many distributors, studios and private-label buyers start with a sample or small trial order before moving to bulk production.

39 Can distributors order spare parts kits?

Yes. Distributors can order spare parts kits for local after-sales service and faster customer support.